Terms and conditions

Terms and conditions of sale
In the following, you will find useful information relating to the use of online booking. You can read about how we process the data you submit, how you receive your receipt relating to a purchase, and much more.

Payment
All prices listed in the Camp2Go booking system – as well as on all other website pages – are specified in Danish kroner (DKK), inclusive of VAT and all charges, unless otherwise indicated and clearly specified in the situation in question.

Confirmation of the booking will be sent by e-mail, and the booking is payable no less than thirty (30) days before arrival. If the booking is made less than thirty (30) days before arrival, payment falls due as soon as possible.

25% of the booking is deposit and is payable within 8 days

Cancellation can be made without charge up until thirty (30) days before arrival. If the booking is made less than thirty (30) days before arrival, the booking can be cancelled without charge within two (2) days after the purchase/booking. If the booking is cancelled outside the number of days specified above, the booking will ONLY be refunded if the booked accommodation can be re-let.

Payment must be made using with banktransferd a reminder e-mail with a payment link will be sent about forty (40) days before departure. If the booking is made less than thirty (30) days before departure, payment falls due at the time of booking.

Booking charge: DKK 50.00 per booking.

Information about online transactions
You can safely conduct online transactions through our online booking system. As a consumer, you are generally safeguarded against any misuse of your credit/debit card on the internet. For this reason, no deductible clauses apply to any fraudulent use of your debit/credit card via the internet. Further details on how you, a consumer, should approach online payment are available at the following websites : Forbrugerstyrelsen

Registration of information
Camp2Go registers your name, street address and e-mail address – as well as any other data that you submit as part of making the purchase – in its customer files. Although Camp2Go will not disclose these data to any third party, Camp2Go retains the registered data for five (5) years.

Camp2Go uses server-side cookies and a secure connection to safeguard the information you submit on the website.

Payment by credit/debit card is registered by means of a secure server where the data are encrypted before being sent over the internet.

Camp2Go is a member of the Travel Guarantee Fund (Rejsegarantifonden): please refer to the rules for package holidays on www.rejsegarantifonden.dk under “Customers (English)”.

Complaints handling

If, for one reason or another, you do not receive your confirmation to verify your purchase, and if you have not received an error message from the system, please write to the address or phone the number listed below.

Camp2Go ApS